Vela Crest Privacy Policy

When you message us on WhatsApp to hire one of our vessels, ranging from 33 to 164 feet, we collect the details you provide directly. This includes your name, contact number, requested departure date, cruise duration of at least 2 hours, and guest numbers up to 90 people. We also record specific preferences you share, such as catering orders, water sports requests, transfers, or entertainment arrangements. Note that no passport or ID is needed to board our yachts and boats, so we never request or store copies of your identity documents.

Our website uses standard technical cookies and basic analytics tools to monitor overall site traffic and ensure pages load properly. These cookies track anonymous technical parameters such as browser type, time spent on pages, and device specifications without identifying you personally. We use this aggregated analytical data solely to improve page performance and ensure our charter fleet display functions smoothly across all devices. You can disable cookies directly through your internet browser settings at any point without restricting your ability to contact us via WhatsApp.

You retain full control over the personal information you share with Vela Crest. You have the right to request a review of your stored details, ask for corrections, or request complete deletion of past chat logs once your charter has concluded. Because we do not operate email or telephone support desks, all privacy requests must be submitted directly through our official WhatsApp chat button on the page. Our team reviews and resolves data inquiries daily between 9:00 and 23:00 GST, providing responses within 15 minutes.

Your information is used solely to process your charter booking, calculate your rate from AED 600 to AED 18,900 per hour with VAT included, and manage your 30 percent deposit. Our team operates daily from 9:00 to 23:00 GST, replying within 15 minutes to coordinate your trip details, crew requirements, and optional add-ons. If adverse weather prevents sailing, we use your chat details to agree on moving the charter to another date or issuing a full refund based on your choice. We never use your contact information for unsolicited promotional campaigns.